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Your Pet's First Visit

A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare. 

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

Your veterinarian will examine your pet from nose-to-tail, looking for things like heart murmurs, ear infections, and/or parasites. Your vet can also provide pet-proofing tips, training assistance, and parasite protection recommendations. 

Before Your First Appointment
  1. Complete the New Client Form prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for your veterinarian
  3. Collect any necessary stool or urine samples, if requested.
  4. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  5. Feel free to bring your pet's favorite treats to keep them happy and distracted!

Appointment Policies

​Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 10 minutes ahead of your appointment.

While we do our best to make sure all of our patients are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

Call To Schedule (616) 399-2540

"An outstanding group of folks who took excellent care of my beloved dog. I am beyond grateful for the time and care they provided for my Charlie (a 2 year old Pit bull) especially after I had a really disappointing experience with another vet in town. His previous vet admitted (after two unsuccessful visits for his ear infection and a lot of money wasted) to being prejudice against Charlie's breed and therefore didn't offer proper care. That meant my Charlie suffered from this ear ache two weeks too long.Ottawa Animal Hospital West didn't even show a moment of hesitation when I requested Charlie become a new patient there and told them his breed. In fact the woman who set up the appointment for us was already expressing joy about his breed and how much she adores them. What a relief! From the moment we arrived they never disappointed and were gracious, informative, and warm. I really believe they went above and beyond both getting to know him and earning his trust by also letting him get to know them too. FINALLY a Vet that will treat my Charlie like the tender hearted, smart, sweet, fun and friend loving dog he is. Thank you so much! Charlie is my baby and it makes my heart happy as well as gives me much needed peace knowing Charlie finally has a great Vet now who we can trust will respect and appreciate him. I know for sure he will continue to receive proper veterinary care and keep that goofy grin on his adorable face.Sincerely, Charlie's Mom Sheri"

Sheri H.

(616) 399-2540 Call To Schedule
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